Shipping & Returns

SHIPPING METHODS
Smaller murals and artwork are typically shipped via ground service with small package carriers such as UPS and FedEx. Items shipped via UPS or FedEx should arrive within 5 to 7 days from the time it leaves our facility. If your UPS or FedEx item arrives damaged, please retain all packaging materials and contact our office at 1-863-868-6908 within one week of delivery to arrange for a replacement.

How Are Oversized Items Handled?
Some heavy or oddly shaped items must be shipped alone using a freight trucking company.  Usually, oversized items arrive in 7-14 full business days after leaving our facility.  Business days are Monday thru Friday, excluding federal holidays within the United States. Some larger and heavier items can only be sent via ground freight, and it’s important to note that the freight trucking company is not responsible for unloading the item from the truck, or carrying the item inside. Since the item is likely to be heavy and large, we recommend that you have someone with you to help you unload the item.
RETURNS AND EXCHANGES
Danay Design strives to provide our clients with the highest quality artwork and a positive shopping experience. If you are not completely satisfied with your artwork, you may return it, for a refund, exchange, or credit. Returned items must be in their original condition and their original packaging.
Simply call us within 10 business days of receipt of the item and we will issue you a Return Authorization Number (RAN), which is valid for 10 business days. Upon receipt of your approved return, Danay Design will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Danay Design; all shipping charges are the customer’s responsibility. We encourage you to send all returns via insured mail for protection against loss or damage.
You can email Customer Service (customerservice@danaydesign.com) or call us at 1-863-868-6908 Monday through Friday between 9 a.m. and 6 p.m. (eastern).
CANCELLATIONS/RETURNS-RESTOCKING FEES
After an order is placed if it is cancelled before it is shipped, no fees apply.  Any order cancelled after it has been shipped, we ask that you cover the shipping costs.
No restocking fees are charged at any time.
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